Refund policy
At Held & Here by SDH, each item is made to order and customized specifically for you. Because of this, we do not accept returns or exchanges for change of mind, sizing, or personalization choices.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at sherri@urablecap.com with:
- Your order number
- A clear photo of the item
- A brief description of the issue
Once confirmed, we will send a free replacement or issue a full refund to your original payment method.
Please Note
- We are not responsible for errors in names, dates, or details entered by the customer at checkout, so please review your personalization carefully before ordering.
- Slight variations in color or placement may occur due to screen settings and the custom creation process.
Digital Products
Digital downloads are non-refundable once delivered.
Refund Timing
Approved refunds are processed within 10 business days. Your bank may take additional time to post the refund.
Questions? Reach out at sherri@urablecap.com. We're happy to help.