Have a question? You're in the right place.
We've gathered answers to our most frequently asked questions about personalization, shipping, memorial gifts, and ordering. If you don't find what you're looking for, please contact us—we're happy to help. 💜
What is Held & Here by SDH?
Held & Here by SDH creates personalized keepsakes, memorial gifts, and meaningful everyday items designed to celebrate the people, pets, memories, and moments that matter most. Our products are created to help you keep what you love close—whether you're honoring a loved one, celebrating a special occasion, or creating something uniquely your own.
How does personalization work?
Many of our products can be customized with names, photos, dates, messages, or other personal details.
Simply follow the personalization instructions on the product page before adding the item to your cart. If a product allows photo uploads, you'll be prompted to submit your image during the ordering process. If you cannot get the desired results or have questions, please reach out to Sherri@URAbleCap.com before you place your order. I will assist you.
Will I see my design before it's made?
Yes, every time. After you order, we email you a proof showing exactly how your design will look. Nothing goes into production until you approve it.
- Need a change? Just reply to the proof email. Small fixes, like spelling, placement, or size, are always free.
- No reply? If we don't hear back within 48 hours of sending your proof, we'll make your item exactly as you submitted it, so your order stays on schedule.
Proofs come from Sherri@URAbleCap.com, so keep an eye on your inbox (and spam folder) after you order.
How much does personalization cost?
We keep it simple, and every fee is listed on the product page before you check out.
- Text (names, dates, short messages): included
- Image upload: $5 each
- Extra placement (for example, adding the back or a sleeve): $3 each, after the first one
- Extra design color: $3 each, after the first one
On our photo products (photo blankets, the Close to Heart Locket, the Bloom Portrait Pendant, the Whole Family Tablecloth, the Still Moment Tapestry, and the Whiskers & Wonder Notebook), your photo is included in the price.
Can I use a photo of a loved one or pet?
Yes! Many of our products are designed specifically for personal photos, including memorial keepsakes, pet tributes, jewelry, blankets, and gifts.
For best results, please upload a clear, high-resolution image.
How long does it take to receive my order?
First, we send you a proof to approve, usually within 1 business day of your order. Once you approve it, your item is made to order in 3–7 business days and then ships, which typically takes another 3–5 business days.
Shipping times vary based on your location and the product ordered. Tracking information will be provided once your order ships.
When should I order for Christmas?
Order by Wednesday, December 2 for delivery by Christmas. That leaves time for your proof, 3–7 business days to make your item, and 3–5 business days to ship. Approving your proof quickly helps, and carriers get busier in December, so earlier is always better.
Do you offer memorial products?
Yes. Many of our products are designed to help honor and remember loved ones, including family members, friends, and beloved pets.
We understand how meaningful these items can be and strive to create each piece with care and respect.
Can I change or cancel my order?
Yes, until you approve your proof. Just reply to the proof email or contact us. Once you've approved it and production has begun, changes or cancellations may not be possible.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We'll work with you to resolve the problem as quickly as possible.
Do you accept returns?
Due to the custom nature of personalized products, we generally cannot accept returns or exchanges for items customized specifically for you.
However, if there is a production error or defect, please contact us and we'll make it right.
Do you ship internationally?
Shipping availability varies by product and destination.
Available shipping options will be displayed during checkout.
How can I contact Held & Here by SDH?
Questions, concerns, or special requests?
Contact us through our Contact Page or email us at:
Sherri@URAbleCap.com
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Do you offer gifts for special occasions?
Absolutely! Our products make thoughtful gifts for:
- Memorials & Remembrance
- Birthdays
- Mother's Day
- Father's Day
- Anniversaries
- Weddings
- Baby Showers
- Pet Lovers
- Graduations
- Holidays
Why choose Held & Here by SDH?
Because some memories deserve more than a place in a photo album.
Held & Here by SDH was created to help people celebrate, honor, remember, and stay connected to the people, pets, and moments that have shaped their lives.
Every item is designed with meaning in mind. 💜