Shipping Policy

Thank you for shopping with Held & Here by SDH. Each item is made with care and customized specifically for you, so please review our shipping details below.

Processing Time
All orders are made to order. Please allow 3–7 business days for your item to be created before it is shipped. During high-demand periods, processing times may be slightly extended.

Shipping Time
Once your order has been shipped, delivery typically takes:

3–5 business days (U.S. standard shipping)

Please note that shipping times may vary depending on your location and carrier delays.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Delays
While we do our best to ensure timely delivery, Held & Here by SDH is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.

Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
Held & Here by SDH is not responsible for lost or stolen packages marked as delivered. If you experience an issue, please contact your local carrier for assistance.

If you have any questions about your order, feel free to reach out. We’re always here to help.

Thank you for supporting Held & Here by SDH.