Return & Refund Policy
At Held & Here by SDH, each item is custom-made with care and created specifically for you. Because of the personalized nature of our products, we do not accept returns or exchanges.
However, your satisfaction matters to us. If your item arrives damaged, defective, or if there is an error with your order, please contact us within 3 days of delivery.
To resolve the issue quickly, please include:
Your order number
A clear photo of the item
A brief description of the issue
If the issue is confirmed, we will gladly offer a replacement or refund.
Please note:
We are not responsible for errors submitted by the customer (such as incorrect names, dates, or details provided at checkout).
Slight variations in color or design may occur due to screen settings and the custom creation process.
If you have any questions before placing your order, we encourage you to reach out—we’re happy to help ensure everything is just right.
Thank you for supporting Held & Here by SDH.
